Breakout 1G

Lucy Serret, leaning on a wall outside, shoulder length light brown hair, smiling.

9:00 am - 9:50 am Central Time

Usability Testing with People with Disability

Presented by Lucy Serret, UX Design Consultant at Transpire

This talk will be recounting experiences of planning and conducting usability tests with people who have a variety of disabilities, including people with vision impairment, low dexterity and mobility, blind and deafblind participants. Practical tips and key considerations will be shared on how to be prepared and get the most out of the sessions.

Some of the key takeaways of this presentation will be:
1 - Recruiting for diversity not just disability - When it comes to usability testing, it’s important to get a good, even spread of your primary users' demographics. One of the key learnings from a usability test we conducted was that it is equally important to get a good spread of tech literacy. E.g. Story of two blind participants who had high-tech literacy and completed the usability tasks faster and more accurately than any other participant in any of the sessions.
2 - Upfront research and planning - Upfront research and planning can help make the participant more comfortable. And if you’re not sure what to do, just ask.
3 - Make space for failures and iterations - It’s those times when we miss the mark that we learn the most, and collect the stickiest of insights. Keeping humble and having a learning mindset will get us from good to better.

Lucy is a UX design consultant and passionate accessibility advocate at Transpire. She believes in the power of collaboration, creativity and research to solve problems and make positive change. Her passion for universal design and technology propel her to continue learning, sharing and exploring new approaches to understanding the diversity of the human experience. 

Presentation Information & Materials